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Perspectives on Business and Travel in the COVID-19 Era

Americas Society / Council of the Americas

September 16, 2020



Join the discussion on Twitter: @ASCOA

Join Council of the Americas for a conversation among industry experts on their perspectives of business and travel in the COVID-19 era.

The travel industry, including airlines and hotels, has been among the hardest-hit by the pandemic. In response to quarantine, border closures, and social distancing measures, the industry—including business and leisure travel—is facing immense challenges as people are avoiding gatherings, reducing recreational expenses, and implementing innovative methods of work.

According to a recent poll by the Global Business Travel Association, over half of travel buyers reported that their company has changed its travel policy. However, studies suggest that global firms will not replace travel and in-person meetings with virtual substitutes in the long-term.

Hear from high-level experts who will share the various ways in which the industry can encourage business and leisure travelers to regain confidence in traveling safely in a post-COVID world. 


  • Pilar Arizmendi-Stewart, Vice President of Sales & Marketing, The Americas, Palladium Hotel Group
  • Peter Cerda, Regional Vice President, Americas, The International Air Transport Association (IATA) @CerdaPeter @IATA
  • Luciano Macagno, Managing Director, Latin America, Caribbean and South Florida, ‎Delta Air Lines @lumactwit
  • Carin Zissis, Editor-in-Chief, AS/COA Online (moderator) @CarinZissis
To register for this program via Webex, please contact Francisco Martinez at
The program will be livestreamed on this page starting at 4:00 p.m. ET on the day of the event.
For press inquiries, please contact

Pilar Arizmendi-Stewart

Vice President of Sales and Marketing, The Americas, Palladium Hotel Group

Pilar Arizmendi is a hospitality executive with an MBA and over 25 years of experience in sales, marketing, public relations, advertising, as well as hotel operations. Born and raised in Mexico, Pilar has always been passionate about selling Mexico, Dominican Republic, and Jamaica. Her bi-cultural experience has helped her to successfully bridge the business across the United States, Canada, Mexico, Lartin America, and European and Asian markets. She has built a solid relationship with the travel industry around the world.

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Peter Cerdá

Regional Vice President, The Americas, IATA

Peter Cerdá, based in Miami, leads the regional organization, which advocates the industry’s priorities with government authorities, airports and suppliers to make air transport safer, secure, reliable and as the indispensable network that drives nearly $958 billion in GDP and generates 12.8 million jobs in the Americas Region. His scope of responsibility extends from North to South America with a large local presence in more than 25 countries across the region. He is a member of the Strategic Leadership Team of IATA, which sets the strategic direction for IATA.

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Luciano Macagno

Managing Director, Latin America, Caribbean and South FloridaDelta Air Lines, Inc.

Luciano Macagno is an executive with over 20 years of proven success mainly in commercial areas of top tier multinational companies, with profound experience in FMCG and service markets within highly complex organizations. His track record highlights local and international achievements leading multi-cultural and multi-functional teams across all levels of the organization.

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Carin Zissis

Editor-in-Chief, AS/COA Online

Carin Zissis is editor-in-chief of AS/COA Online, the website of the Americas Society and Council of the Americas. In that role, she oversees digital strategy for the organizations, as well as serving as editorial lead on the website’s suite of content. She is the host of of Latin America in Focus podcast, which covers topics ranging from refugee crises to elections to battling fake news. 

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Video: Business and Travel in the COVID-19 Era

September 16, 2020

Executives from Delta, Palladium, and the IATA detailed measures their companies are taking to restore confidence in travel....