Video: COA Symposium – The Acceleration of the Future of Work

Four executives shared how their finance and technology companies are responding to the need for digital workspaces.


  • Fernando Iraola, Global co-Head of Corporates GTS Sales & GTS Head Latam, Bank of America
  • Sebastian Fernandez Silva, Chief People Officer, MercadoLibre
  • Linda Aiello, EVP of International Employee Success, Salesforce
  • Alex Camino, Chief Marketing Officer, Softtek
  • Michael Stott, Latin America Editor, Financial Times (moderator)
  • Susan Segal, President and CEO, Americas Society/Council of the Americas (host)

How are companies in Latin America responding to the current need for a digital workspace? Executives from four companies shared insights on this Council of Americas Symposium panel. “What I’m really impressed about when I look at Latin America is the speed of adoption, and I see this as being much fast than other regions,” said Salesforce’s Linda Aiello about the digital transformation brought on by the COVID-19 pandemic. Alex Camino described Softtek’s approach of taking the opportunity to create new digital products for the businesses they serve.

Working remotely has also forced companies to engage their employees and clients in new ways. Sebastian Fernandez Silva shared examples of how MercadoLibre is prioritizing employees’ mental and physical well-being, while Fernando Iraola pointed out how Bank of America’s client engagement has tripled in recent months.

Learn more about the COA Symposium series.