Panelists

• Ana Paula Assis, General Manager, IBM Latin America
• Cesar Cernuda, President, Microsoft Latin America
• Gabriel Di Lelle, Vice President of Innovation and Digital Transformation, Bancolombia S.A.
• Fernando Iraola, MD/Head of Latin America Corporate Banking & Global Transaction Services, Bank of America Merrill Lynch
• Vernon Murray, President Latin America, Emerson Automation Solutions
• Gabriela Frías, Anchor, Portafolio Global, CNN en Español (moderator)

Forget technological revolution: social skills will be—and in many cases already are—what drive digital culture and innovation in the future. “Empathy is going to be a critical element in what we teach people. At the end of the day, if we don’t have a clear understanding of the impact we have on others, it’s going to be impossible to create an inclusive society,” said IBM’s Ana Paula Assis on the second panel, moderated by Gabriela Frías of CNN en Español, of the 2018 Council of the Americas Symposium. Fernando Iraola of Bank of America Merrill Lynch underscored Assis’ point, adding, “This will be huge in hiring. Technological skills will be a given. What will set you apart are the social skills you have.”

Microsoft Latin America’s Cesar Cernuda stressed the importance of trust between users and companies. “Don’t be obsessed about your P&L, your revenues,” he said. “Be obsessed about your customers.” Emerson’s Vernon Murray talked about a digital evolution, as opposed to a revolution. “In the past, it was about getting the expert to the data,” he said. “Now it’s about getting the data to the expert.” Gabriel Di Lelle discussed how Bancolombia is working to meet young users where they are, including developing user-friendly 30-second terms and conditions videos and creating a separate mobile-only banking system that already counts 1 million users in Colombia. He also emphasized a need to bring moral standards to tech and data management. “Doctors have the Hippocratic Oath,” he said. “We need the same thing in tech today.”

Watch more videos of the Symposium.

Welcome Remarks

• Susan Segal, President & CEO, Americas Society/Council of the Americas

Panelists

• João Miranda, CEO, Votorantim S.A
• Fabio Schvartsman, CEO, Vale
• Blanca Treviño, President & CEO, Softtek
• Andres Gluski, President and CEO, The AES Corporation and Chairman AS/COA (moderator)

The first panel of the 2018 Council of the Americas Symposium convened five CEOs for a discussion on global growth, transformation, and expansion. AS/COA Chairman and AES Corporation President and CEO Andres Gluski asked panelists to share the biggest challenges they’ve faced. Fabio Schvartsman, the 2018 BRAVO Business Awards CEO of the Year, talked about the difficulty of coming to Vale as a mining industry outsider, saying he quickly took steps to gather insights from those around him. CEMEX CEO Fernando González emphasized the need to maintain a consistent identity. “We produce cement using household waste,” said González. “We are contributing to the green economy.”

As head of a Mexican IT company, Softtek CEO Blanca Treviño wants to ensure the country is known as a technology hub. Part of this involves attracting the best talent by collaborating with universities and helping employees adapt. While it can be difficult to compete with the Facebooks, Googles, and Ubers of the world, she said, the solution is to create a good work environment. Asked about black swans, Votorantim’s João Miranda said the trend toward creating barriers will ultimately prove inefficient. “We are about to see the largest transformation in various areas—of knowledge, of production, and of human behavior, all of which point to the direction of more equality, less consumption, more sharing, etcetera.” Schvartsman said he and his fellow panelists are all accustomed to change and that the best response is flexibility. “In a challenging environment, the advantage we all have is that we are all Latin Americans,” he said. “We know how to deal with uncertainty.”

Watch more videos of the Symposium.

Panelistas:

• Raisa Banfield, Vicealcaldesa de la Ciudad de Panamá, Panamá y "Top 5: Visionarios Urbanos" de AQ
• Marta Cruz, Cofundadora y directora de NXTP Labs
• Jhonny Fernando Fernández Palomino, Líder comunitario en Cali, Colombia y "Top 5: Visionarios Urbanos" de AQ
• Eugene Zapata-Garesché, Director para América Latina, 100 Resilient Cities – The Rockefeller Foundation (moderador)

En el evento de Americas Quarterly en Buenos Aires, Eugene Zapata-Garesché de 100 Resilient Cities les preguntó a un panel sobre las dificultades que enfrentan proyectos innovadores con la política de los gobiernos de las ciudades. Jhonny Fernando Fernández Palomino habló de Cali, Colombia cómo un ejemplo del desarrollo sostenible en Latinoamérica, diciendo que, "Para crecer la ciudad, tiene que crecer la gente".

Lea la nueva edición de la revista de AQ, "Visionarios urbanos de Latinoamérica".

Panelistas:

• Daniel Martínez, Intendente de Montevideo, Uruguay
• Brian Winter, Editor en jefe, Americas Quarterly; Vicepresidente de Políticas Públicas, AS/COA (moderador)

En el evento de AQ en Buenos Aires, Daniel Martínez explicó cómo los gobiernos pueden fomentar innovación y cambios culturales en espacios de trabajo a través de la infraestructura y la tecnología.

Lea la nueva edición de la revista de AQ, "Visionarios urbanos de Latinoamérica".